All premium purchases on Porinoi are for digital services and are subject to the terms below.
This Refund Policy governs all payments made on Porinoi for premium features, subscriptions, and in-app purchases. All transactions are processed securely through,Razorpay Payments. By completing a purchase, you confirm that you have read and accepted this policy.
This policy should be read alongside our -Terms & Conditions. In the event of a conflict between this policy and those Terms, the Terms shall prevail.
Once the following services are activated or delivered, they cannot be reversed and are non-refundable under any circumstances:
Refunds are considered exclusively in the following verified circumstances.
All claims are reviewed individually and are subject to confirmation by our payments team:
01
Processing Time
7–10 business days
02
Claim Deadline
Within 48 hours of the transaction
03
Method
Refunds are processed back to the original payment method
04Required Details
Contact
Need help with your refund?
The following are explicitly not eligible for a refund, regardless of circumstances:
Porinoi provides a matchmaking platform; we do not guarantee outcomes, compatibility, responses, or relationships. Please review the -Terms & Conditions before purchasing.
For all billing queries, contact our support team within 48 hours of the payment. Claims raised after 48 hours may not be considered.
Required Information
Billing Email
Reach out for billing support